Services

Whether you’re trying to deliver a digital project, you’re at the start of your digital transformation journey, or you need help tackling a complex challenge - I can help.

My core services are listed here, but if you’re not sure what you need - let’s chat.

  • Deep dive research to help you understand what’s currently going on and identify opportunities before you invest in solutions. There’s no one-size-fits-all discovery, and I’ll work with you to tailor it to your needs, but this phase could include:

    • Stakeholder interviews and workshops with senior leaders and frontline teams

    • User research and testing

    • Current-state process mapping and user journey mapping

    • Requirements elicitation

    • Data analysis

    • Gap analysis and opportunity identification

    • Service and website reviews

    • Strategic recommendations report with clear next steps

    • Costed roadmap for implementation

    Time commitment: 4-12 weeks

    Best for: Organisations facing challenges and unclear about root causes, or needing evidence to inform strategy and investment decisions.

  • Redesign how your services work end-to-end, from user journeys to internal processes to digital touchpoints. This could be project-based or ongoing, and may include:

    • User journey mapping across digital and offline channels

    • Service blueprints showing how services work behind the scenes

    • Sitemaps and UX improvements

    • Service and website reviews

    • User testing

    • Training for internal teams on user-centered principles and digital best practice

    Time commitment: Project-based or ongoing

    Best for: Organisations with confusing user experiences, unclear service journeys, or struggling to deliver joined-up services across channels.

  • 1:1 and group training sessions on what AI can do right now - and how to make it useful in your specific context. No hype or doom and gloom. Just honest, practical sessions that leave you with something you can use.

    Read more about AI training.

  • Support for long-term transformation programmes, from strategy through to implementation. This would usually follow a discovery phase and could include:

    • Transformation strategy and roadmap

    • Stakeholder engagement

    • Process redesign and optimisation

    • Technology and implementation planning

    • Capability building through training and mentorship

    • Documentation and frameworks for sustained improvement

    Time commitment: 6-12 months

    Best for: Organisations modernising legacy operations and technology, or building digital maturity across teams.

  • I can step into senior roles temporarily to lead transformation and digital projects, establish discovery practices, or provide strategic direction during periods of change.

    Roles I take:

    • Interim Head of Digital / Director of Digital

    • Interim Service Design Lead / Senior Service Designer

    • Digital Project Manager

    • Strategic Digital Advisor

    Time commitment: 6-18 months

    Best for: Organisations needing senior digital leadership during transformation, building new capabilities, or covering gaps while recruiting permanent hires.

    Download my CV

  • I can provide governance and strategic oversight on digital transformation and maturity, technology adoption, AI integration, and digital risk.

    What I bring:

    • 18+ years digital transformation experience across sectors

    • Current board experience as a Digital Trustee

    • Strategic thinking on AI, emerging technology, and digital risk

    • Understanding of both commercial and mission-driven contexts

    Time commitment: Ongoing

    Best for: Boards needing digital expertise for transformation decisions, technology investments, or emerging tech strategy.

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“One of the most talented digital experts we work with”

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Let’s talk

If you're facing digital challenges and need someone who can create clarity, I'd welcome a conversation.

Contact me